Using your loyalty points
If you're subscribed to our emails you should receive email prompts from us and the Smile loyalty program updating you on your accrued points. Emails contain an easy link, possibly with the discount already applied, or a quick save link for your discount code.
Otherwise, when logged into this website, you will find the Rewards page link in the menu across the top (desktop) or in the drop-down menu at top right (mobile). From there you can generate a discount code.
Paste this code into the discount field at check out - and remember to click Apply. It's the final step before clicking Confirm Order.
If the code fails, Smile will refund your points within a few hours. You can try again. Or let us know and we'll make a manual adjustment. We regret, we cannot apply your discount to subscriptions. Think of it as an opportunity for a bonus shop!
We also gift points as thank yous and payments for gifted home grown produce - so it's worth engaging with us in rebuilding our local food economy.